November 1. American Airlines has canceled more than 330 flights Monday after calling off more than 2000 flights since Friday and delaying hundreds more, attributing the scheduling snafu to weather and staffing challenges.
The airline expects to continue to improve throughout the day with some “residual operational recovery,” said a spokesperson. Chief Operating Officer David Seymour said in a weekend staff memo that severe winds in Dallas-Fort Worth on Thursday, which reduced the hub’s arrival capacity by more than half, in combination with “weather throughout the system” and tight staffing, drove the carrier’s schedule fallout.
The Fort Worth-based company said Saturday that most customers were rebooked the same day of their flight cancellation, though by the end of Sunday night, close to 180,000 passengers had been affected. The airline didn’t disclose whether it would reduce future schedules, especially as the industry faces increased travel demand for the upcoming holidays. American did outline imminent staffing measures.
The airline is bringing almost 1,800 flight attendants back from leave on Nov. 1, with the remainder coming back by Dec. 1, in addition to more than 600 new flight attendant hires by the end of the year. American is almost making 4,000 new hires across its airports in the fourth quarter, and is working on hiring pilots, reservations and technical operations employees for the holidays.
Source: Business Journals