April 15. In a first for the industry, Air Canada said it will refund eligible customers who purchased non-refundable tickets for travel on or after Feb. 1, 2020 and did not fly. Travelers can submit a request online or with their travel advisor. The revised COVID-19 refund policy covers tickets and Air Canada Vacations packages purchased before April 13, 2021 for flights canceled either by the airline or by the customer for any reason.
“Air Canada will be offering refunds to all eligible customers whether they canceled their ticket or if their flight was canceled by the airline. Customers can now submit refund requests online or through their travel advisor and we are committed to processing refunds as fast as possible,” said Lucie Guillemette, executive vice-president and chief commercial officer at Air Canada. “In addition, Air Canada has revised its booking policies for all future travel. Starting today, in cases where a customer’s flight is canceled or rescheduled by more than three hours, we will now offer all customers the choice of receiving a refund, an Air Canada Travel Voucher or the equivalent value in Aeroplan Points with a 65 percent bonus. This new policy will provide more certainty and flexibility, so customers can book their future travel with greater confidence and we look forward to welcoming them back on board.”
In addition to the expanded refund policy, Air Canada customers will continue to have the option of accepting a fully transferable Air Canada Travel Voucher (ACTV) with no expiry date or converting the value of their ticket to Aeroplan points with a 65 percent bonus. Customers who have already accepted an ACTV or Aeroplan points will have the option to exchange these for a refund to the original form of payment, including for the unused portion of any ACTV issued or in cases where a partial refund was provided.
Source: Insider Travel Report
Photo: AF Japan