May 11. The airports are crowded, the flights are packed and air travel in the US and beyond is back in full swing.
But the return to the skies in the wake of the pandemic hasn’t been entirely smooth: passengers seem more badly behaved than ever, flight cancellations feel increasingly commonplace and airlines are hiking fares as fuel prices soar.
Perhaps it’s no surprise that North American airplane passenger satisfaction is declining across the board, at least according to consumer research company J.D. Power’s 2022 North American Airline Satisfaction Study.
The study finds overall North American airline passenger satisfaction at 798 out of 1,000, down over 20 points from last year’s report.
Still, certain airlines have come out on top in the report. Economy passengers rated Southwest Airlines highest with 849 points, while JetBlue triumphed in premium economy (851 points) and first/business (878 points).
Source: CNN Travel