October 11. Delta Air Lines, over the next year, will be working to increase airline partner co-location in key airports in the U.S., such as Seattle, Los Angeles, Chicago and Boston, as well as Santiago, Chile. Delta says it is focused on making travel easier at every part of the journey. A tight connection from a Delta flight to one operated by a partner airline can be a high-pressure moment for customers, who want to know the next departure gate, whether it’s i another terminal, and how much time it will take to get there.
That’s why Delta has been working to co-locate its operations in the same terminal as its partners in key U.S. and international airports, so connections are as seamless as possible. Delta is co-located in the same terminal with its partner airlines at 18 U.S. and 11 key international hub airports.
What does this mean for customers? It can be something as simple as having Delta check-in counters, customer service desks and departure gates next to a partner airline in the same terminal with more effective signage and improved wayfinding for customers when connecting from one plane to another. It also means ensuring that there are Delta and partner airline teams on hand to assist if needed.
From an operational standpoint, having Delta and its partner airlines co-located in the same airport terminal with adjacent departure gates means that teams can work more closely together to improve the connection co-ordination for customers and their bags, if a flight is delayed. The minimum connecting time for passengers is reduced when the two airlines are in the same terminal, providing more onward flight options.
Source: Insider Travel Report