Department of Transportation Proposes Airline Refund Rule

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Aug 04. The Department of Transportation proposed a rule change on Wednesday that would require airlines to refund a customer’s ticket if a domestic flight is delayed by more than three hours.

The DOT said the proposed rule change would strengthen the agency’s current directive that requires airlines to refund travelers if a carrier cancels or significantly changes their flight. The new rule would officially define the terms “significant change and cancellation,” according to the DOT.

“When Americans buy an airline ticket, they should get to their destination safely, reliably, and affordably,” U.S. Transportation Secretary Pete Buttigieg said in a statement. “This new proposed rule would protect the rights of travelers and help ensure they get the timely refunds they deserve from the airlines.”

As part of the new rule, “significant changes” would include a domestic flight that is delayed by three hours or more, an international flight that is delayed by six hours or more, changes to the departure or arrival airport, changes that increase the number of connections, or changes to the type of aircraft “if it causes a significant downgrade in the air travel experience or amenities available onboard the flight.”

The new rule would also require airlines to provide flight credits or vouchers that are valid indefinitely if passengers cannot fly for pandemic-related reasons, including “government-mandated bans on travel, closed borders, or passengers advised not to travel to protect their health or the health of other passengers.”

Source: Travel and Leisure

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139810cookie-checkDepartment of Transportation Proposes Airline Refund Rule