The 20 Best of the Largest Airports in the US, According to Travelers

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September 27. J.D. Power revealed its 2021 North America Airport Satisfaction Study on Wednesday, naming Miami International Airport as the top mega airport in the US, earning 828 out of a possible 1,000 customer satisfaction points. The data analytics company looked at six factors in ranking each airport, including, from most to least important, terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage, and retail.

Overall, mega airports, which J.D. Power defines as having more than 33 million passengers per year, received an average score of 798, up 18 points from 2020. This year saw a record-setting average score of 802 for all US airports, though the highest customer satisfaction occurred in the first half of the study (July 2020 to January 2021) when passenger traffic was still low and dropped in the second half (January 2021 to July 2021) as volume picked up.

Here’s the list:

  1. Miami International Airport: 828 points
  2. John F. Kennedy International Airport: 817 points
  3. Minneapolis−Saint Paul International Airport: 815 points
  4. Orlando International Airport: 812 points
  5. Phoenix Sky Harbor International Airport: 808 points
  6. McCarran International Airport: 806 points
  7. Dallas/Fort Worth International Airport: 805 points
  8. George Bush Intercontinental Airport: 801 points
  9. Detroit Metropolitan Airport: 798 points (tie)
  10. Hartsfield-Jackson Atlanta International Airport: 798 points (tie)
  11. Charlotte Douglas International Airport: 796 points (tie)
  12. San Francisco International Airport: 796 points (tie)
  13. Denver International Airport: 793 points (tie)
  14. Fort Lauderdale-Hollywood International Airport: 793 points (tie)
  15. Los Angeles International Airport: 792 points (tie)
  16. Newark Liberty International Airport: 792 points (tie)
  17. Seattle-Tacoma International Airport: 789 points
  18. Boston Logan International Airport: 784 points
  19. Toronto Pearson International Airport: 780 points
  20. Chicago O’Hare International Airport: 772 points

Source: Insider

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79660cookie-checkThe 20 Best of the Largest Airports in the US, According to Travelers