April 25. The report provides a best-to-worst ranking of 11 airlines: JetBlue Airways, Frontier Airlines, Southwest Airlines, American Airlines, Southwest Airlines, Alaska Airlines, Delta Air Lines, Spirit Airlines, Hawaiian Airlines, Envoy Air, and SkyWest Airlines.
To get its results, Wallethub scored airlines on 16 different topics across four main categories including baggage, departures and complaints, animal incidents, in-flight comfort and cost, and safety. Some of the other topics used for ratings were delays, WiFi availability, legroom, denied boardings, and price. To properly score each airline, every category was assigned a number of points “based on our subjective view of its importance” according to the Wallethub.
After totaling points from each category, Delta Air Lines came out on top as the overall best airline with a score of 70.48 out of 100. Southwest Airlines on the other hand, came in last with a score of 30.60 points earned out of 100.
The study also gave out six other awards to airlines including cheapest airline, safest airline, most reliable airline, best airline for pets, least-complained-about airline, and most comfortable airline. Frontier was able to snatch cheapest airline, while JetBlue was awarded most comfortable.
Overall Delta Air lines was able to snag a few of the top spots in other categories. The Atlanta-based airline took No. 1 for most reliable airline and best airline for pets.