April 4. The travel search company Next Vacay analyzed the policies of airlines — including change fees, refund options, and flight cancelation policies.
As the COVID-19 pandemic has made flexibility in travel a non-negotiable, some U.S. airlines have addressed the need in their policies.
In a February analysis conducted by travel search company Next Vacay, findings shared with Travel + Leisure show that major U.S. airlines including American Airlines, Delta, and Southwest meet customers’ demands when it comes to flexibility.
The study specifically looked at airlines’ change fees, refund options, flight cancelation policies, and travel insurance options at 10 U.S.-based carriers to see how their current standards stack up, by giving a higher score to those which were most accommodating to passengers.
The study deemed American Airlines as one of the most flexible as it doesn’t have change fees on all domestic flights or short-haul and select long-haul international flights and offers an option for a refundable ticket. Next Vacay also accounted for its strong partnership with Allianz Global Assistance, though they warn that tickets for the basic economy class are still not refundable or changeable.
Source: Travel + Leisure