July 2. The Biden administration will soon propose new rules to require passenger airlines to refund fees for bags that are significantly delayed and refunds for services like onboard Wi-Fi that does not work, the White House said Friday.
Under existing U.S. Transportation Department rules, passengers are entitled to a fee refund if bags are lost, but not when delayed. Under the proposed rule to be released in the coming days, a “significantly delayed checked bag” is one not delivered to the passenger within 12 hours for domestic itineraries and within 25 hours for international itineraries.
The administration proposal would also require airlines to promptly refund fees – such as for advance seat selection, Wi-Fi and other flight services – if the passenger does not receive the service or it does not work, Deese said.
The Transportation Department also intends to issue a separate proposed rule in coming months to require upfront disclosure of baggage fees, change fees and cancellation fees at the time a plane ticket is purchased, Deese confirmed.