US Airlines with Most / Least Complaints Per 100K Passengers

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Jun 20. Flight delays, trouble getting refunds, cancellations, and ballooning airfare are increasingly pushing U.S. travelers to file complaints with airlines this year.

Stacker ranked airlines by those which received the most customer complaints in March 2022, based on data from the 2022 Air Travel Consumer Report, released in May 2022. Data points covering the total number of complaints and passengers served during that period are included for each carrier. The ranking was based on the number of complaints per 100,000 passengers to account for the varying sizes of airlines.

Continue reading for intel on which airlines you may be wise to avoid:

  1. JetBlue Airways – Number of complaints: 266 (7.91 per 100k passengers)
    Total passengers boarded: 3,361,302.
  2. Spirit Airlines – Number of complaints: 256 (7.59 per 100k passengers)
    Total passengers boarded: 3,372,010.
  3. United Airlines – Number of complaints: 375 (4.17 per 100k passengers)
    Total passengers boarded: 8,996,173.
  4. American Airlines – Number of complaints: 474 (3.73 per 100k passengers)
    Total passengers boarded: 12,713,424.
  5. Hawaiian Airlines – Number of complaints: 27 (3.45 per 100k passengers)
    Total passengers boarded: 782,921.
  6. Envoy Air – Number of complaints: 31 (2.36 per 100k passengers) –
    Total passengers boarded: 1,311,867.
  7. Republic Airways – Number of complaints: 34 (2.17 per 100k passengers)
    Total passengers boarded: 1,567,592.
  8. Frontier Airlines – Number of complaints: 333 (15.86 per 100k passengers)
    Total passengers boarded: 2,100,206.
  9. Allegiant Air – Number of complaints: 175 (10.39 per 100k passengers)
    Total passengers boarded: 1,684,775.
  10. Alaska Airlines – Number of complaints: 49 (1.80 per 100k passengers)
    Total passengers boarded: 2,714,785.
  11. PSA Airlines – Number of complaints: 18 (1.53 per 100k passengers)
    Total passengers boarded: 1,173,706.
  12. Delta Air Lines – Number of complaints: 175 (1.43 per 100k passengers)
    Total passengers boarded: 12,206,554.
  13. Southwest Airlines – Number of complaints: 155 (1.20 per 100k passengers)
    Total passengers boarded: 12,966,182.
  14. Mesa Airlines – Number of complaints: 7 (0.98 per 100k passengers)
    Total passengers boarded: 711,214.
  15. Endeavor Air – Number of complaints: 10 (0.90 per 100k passengers)
    Total passengers boarded: 1,112,257.
  16. Horizon Airlines – Number of complaints: 4 (0.79 per 100k passengers)
    Total passengers boarded: 509,229.
  17. Skywest Airlines -Number of complaints: 25 (0.74 per 100k passengers)
    Total passengers boarded: 3,369,837.

Source: NBC News

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129750cookie-checkUS Airlines with Most / Least Complaints Per 100K Passengers