September 4. When it comes to flying to, from, and within the United States, three big legacy carriers usually appear among a wide array of options. Whether you’re in a major American metropolis or a smaller city, you may have a choice between flying American, Delta, or United. Let’s compare these three full-service airlines and see which one is the best choice for travelers.
If you have a true choice between all three carriers when flying between cities, customer satisfaction should be top-of-mind. Consumer insight firm J.D. Power regularly publishes lists ranking companies and their products, including the traveler satisfaction with airlines.
Out of a potential 1,000 points, Delta Air Lines ranked highest in customer satisfaction with a score of 860. J.D. Power notes that this is the first time Delta has ranked the highest since 1995. United Airlines came in second with 810 points, while American Airlines was third with 791 points.
The firm OAG posted its July 2021 list for most punctual airlines around the world. Within the North America category, here is how the big three stacked up in terms of percentage of on-time flights:
- Delta Air Lines was the 3rd most punctual airline in North America with a score of 84.8% for its 135,629 flights. It had an impressive cancelation rate of 0.3%.
- American Airlines was 12th on the list, with a score of 74.5% for its 179,582 flights. This airline’s cancelation rate was 1.7%.
- United Airlines came in 13th with 70.70% over 126,129 flights. Its cancelation rate was 2.4%.
American Airlines turned out to be the worst major US carrier for lost baggage, losing an average of 4.3 bags per 1,000 passengers. Meanwhile, United Airlines lost 2.9 bags per 1,000, and Delta lost just 1.55 bags per 1,000.
Source: Simple Flying