United Airlines improves policy to help families sit together

North AmericaUpdates

Feb 22. United Airlines has improved its family seating policy to makes it easier for children under 12 to sit next to an adult in their party for free, including customers who buy Basic Economy tickets.

The US carrier said the new policy is thanks to investments in a new online seat map feature that dynamically finds available adjacent seats at the time of booking.

Customers travelling with children under 12 will start to see more adjacent seat options immediately and the complete policy change will go into effect in early March.

When adjacent seats are not available before travel – due to factors such as last-minute bookings, full flights or unscheduled aircraft changes – United’s new policy also lets customers switch for free to a flight to the same destination with adjacent seat availability in the same cabin.

Customers also won’t be charged if there is a difference in fare price between the original and new flight.

Source: Travel Weekly


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